Coping With Support
by: Ken O’Brien
It seems to be one of those expressions that makes people froth at the mouth and send a shiver down their backs. It takes forever to connect, and even when you do, they seem content to say anything in order to get rid of people.
How much of this is really true? In fairness to the better known PC and laptop builders, they do make an effort, and in recent years have offered customers feedback opportunities in order to help improve their service.
So how can you deal with or cope with IT support? Before looking at this there is one thing we need to remind ourselves of - Technology Breaks.
Ideally, everything we use would work perfectly 100% of the time. The reality is that this is never going to be true. Things do break and technology can fail. In the same way that a customer has shown confidence in buying a PC, a PC builder shows confidence in their product by guaranteeing it for a period of time. Hence the reason companies offer warranties and technical support.
Even so, the experience of technical support is not always good. Here are some guidelines that may help you survive it a little better.